Resources and Supports for Families

Neutral Bay OOSH resources

• Parent Handbook is available via the HubHello parent/guardian portal, within the 'Vault'. Once logged into their HubHello portal, navigate to the circle icon in the top right corner, click on 'Locker' and then 'Vault'. The Parent Handbook includes some important and useful information families may need in regard to their child's OOSH enrolment. 

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• All policies and excursion risk assessments are available at the OOSH office or by email request to info@neutralbayoosh.com.au .

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• The weekly menu and program is viewable at the OOSH office or on the HubHello NewsFeed. 

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• Service wide email updates and alerts can also be viewed on the HubHello NewsFeed. 

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External supports and resources​

Income, financial & emergency assistance

• Services Australia / Centrelink — Family Payments

  • Including: Family Tax Benefit, Child Care Subsidy, Additional Child Care Subsidy (including Temporary Financial Hardhsip, Transition to Work, and Grandparent payments) Parental Leave Pay, Health Care Cards and other family payments.

  • https://www.servicesaustralia.gov.au/raising-kids  

  • Phone: 136 150 (Mon–Fri, 8am–8pm) Services Australia
    Local office: Chatswood Service Centre, 12A Brown Street, Chatswood

• National Debt Helpline — Free Financial Counselling

  • Free, confidential help with debt, bills, financial hardship and budgeting.
    Phone: 1800 007 007 (Mon–Fri, 9:30am–4:30pm) 

  • https://ndh.org.au/

• Vinnies NSW — Emergency & Practical Assistance

  • Help with food, clothing, essential items, bills and referrals to other services.
    Phone: 13 18 12; Vinnies Assist option 5, weekdays 8:30am–4:30pm.

  • https://www.vinnies.org.au/nsw/find-help/assistance-with-food-and-everyday-essentials

Domestic & family violence support

• 1800RESPECT — National DV & Sexual Violence Counselling

  • Confidential counselling, safety planning and referrals for people experiencing or supporting someone experiencing domestic, family or sexual violence.

  • Phone: 1800 737 732 — 24/7

  • Text: 'Hello' to 0458 737 732 

  • https://1800respect.org.au/ 

• NSW Domestic Violence Line (by NSW Government Communities and Justice)

  • For women experiencing domestic violence- Counselling, information, safety advice, referrals and crisis accommodation. Interpreters available.

  • Phone: 1800 656 463 — 24/7 

• Men's Line 

  • MensLine Australia offers free professional 24/7 telephone counselling support for men with concerns about mental health, relationships, anger management, family violence (using and experiencing), stress, and suicidal thoughts.

  • 1800 78 99 78 24/7

• Mary’s House Services — Northern Sydney

  • Specialist support, refuge and community programs for women and children experiencing domestic and family violence.

  • Referrals: 1800 002 111

  • Email: referrals@maryshouse.org.au

  • Office: (02) 8937 2094 Mary’s House Services

  • https://www.maryshouse.org.au/about/

• Full Stop Australia

  • Trauma-specialist counselling and support for people affected by sexual, domestic and family violence, including family members and supporters.

  • Phone: 1800 385 578

  • https://fullstop.org.au/

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Family, parenting & children's support

• Family Connect & Support — Northern Sydney

  • Free support for children, young people and families experiencing parenting difficulties, financial stress, mental health concerns, family breakdown, housing problems or domestic/family violence. Covers North Sydney, Mosman and surrounding areas.

  • Local support provider: Barnardos Australia in partnership with CatholicCare Diocese of Broken Bay

  • Phone: 1800 066 757

  • Email: familyconnectandsupport@barnardos.org.au

  • Office: Suite 404/44 Hampden Road, Artarmon
    https://catholiccaredbb.org.au/individual-and-family-supports/child-youth-family-support/family-connect-and-support/ 

• Northern Sydney Child, Youth & Family Health

  • Free support for parents and carers, including child development checks, parenting support, breastfeeding advice, parenting groups and home/telephone support.

  • Health Contact Centre: 1300 732 503

  • Cremorne Child & Family Health: (02) 9926 5955 

  • https://www.nslhd.health.nsw.gov.au/CYFH/Pages/Cremorne-Child-and-Family-Health-Centre.aspx

• Lower North Shore Child & Youth Mental Health Service

  • Phone: (02) 9462 9222

  • Child Youth Mental Health Service (CYMHS) provides specialist mental health assessment and intervention to infants, children and young people (under 18 years old, unless still at school) with moderate to severe and complex mental health problems and their families.

• Neutral Bay Community Centre

  • Local community hub offering activities, connection and information for people of all ages.

  • Address: 190–192 Military Road, Neutral Bay

  • Email: info@nbaycommunity.com.au

  • Hours: Mon–Thu, 9:30am–2:30pm

  • https://www.nbaycommunity.com.au/
     

If a child or family member is in immediate danger

• Call Triple Zero (000) 

** Contact details and service availability can change, so it is worth calling ahead before attending in person.